Your Feedback

This is about you.
It's all about you, the homeowner. We are committed to building your dream home and, to help us ensure you are delighted wiht your home buying experience, we have joined forces with Avid Ratings.

Avid Ratings is an independent research firm providing surveys, consulting and training exclusively to the home building industry. If you are an Arbor homeowner, you will be invited to respond to questions either via mail, email or phone, which will give you the opportunity to provide honest and timely feedback about our processes, products and service. Whether we have delighted you every step of the way or did not exceed your expectations, we appreciate and value your feedback.



TESTIMONIALS FROM OUR HOMEOWNERS


These are only some of the many testimonials we have recieved from our homeowners via Avid Ratings. We appreciate and value any and all  feedback. If you have questions, comments or concerns, please fill out a Contact Us form.

♦  I can call, email, or text either my sales rep, superintendent, or loan officer at any time and have a call back or an answer to my questions immediately. They are also all extremely knowledgeable in their field. You can tell that they've had long-time loyalty to their employer and truly understand and believe what they are selling/building. They had very prompt, professional, and accurate responses to each and every question or concern we had. They never treated us like a nuisance, ever.
- Christine H., Cheyenne Lakes
 
♦  Gena made the home buying process amazingly easy and was so great to work with. She honestly made the whole experience so approachable and memorable. I really like the variety of price points and floor plans, but having a sales person that was so friendly honestly made all of the difference and was a big reason we chose to build with Arbor instead of others that we toured.
- Jenna & Robert W., Wyndstone
 
♦  I like that my Superintendent keeps me informed of every part of the process from the footers, foundation, to the framing.
- Leneda M., Harvard Green
 
♦  EVERYTHING HAS BEEN SO EASY! The service from almost everyone we've dealt with has been impeccable; very friendly and very knowledgeable.
- Jonathan & Laura S., Briarstone
 
♦  We were provided with a ton of options, but not too many to make us feel overwhelmed. Matt did an awesome job to make sure that we stayed within our comfortable budget, but also being able to keep all the upgrades that we felt necessary to make this our perfect home.
- Jared & Kaylie F., Briarstone
 
♦  I had a great experience and would not change a thing. I just spoke with some friends about Arbor Home as well. I love everything about my house and my neighborhood. Thank you!
- Cynthia S., Winding Ridge
 
♦  We like the layout of home and the sales and construction mangers were very good to work with. The timing of the work was very impressive. Overall a good experience. Already helped sell one new home since buying ours.
- James & Debra M., Keystone
 
♦  I was very impressed with the construction team. Very well versed about their job. Especially Mike! Always available for questions and concerns!
- Margaret & John B., Briarstone
 
♦  The price of the house is great. The sale manager Mike Morris and the superintendent Eric Harris were nice and pleasant. They are doing an amazing job and I will recommend them to anyone.
- Thierry D., Spring Orchard
 
♦  Everyone is so fast and responsive. That has been great. I really feel like our teams are making every effort to get us in to our house in a timely manner.
- Jenna W., Wyndstone
 
♦  The foreman, Rick, has been wonderful. I can't sing his praises enough! I love my new home.
- Ashley & Corey S., Cumberland Trace
 
♦  Jeff Bafford does a great job getting a hold of me and updating me through the building. Everyone is so friendly, knowledgeable and always willing to help and answer questions (lot of questions)
- Steven S., Chessington Grove
 
♦  I love how quick the process is! Everyone has been extremely nice and helpful and it has made my experience wonderful! I highly recommend Arbor Homes.
- Ashley S., Cumberland Trace
 
♦  Loved getting updates on the process from the team, and our meeting with the color coordinator.. he was fantastic!
- Jodi B., Chessington Grove
 
♦  Always either immediately available or quickly call back, quickly respond to emails and customization requests, positive, very helpful and friendly team!
- Marwa G., Winton Meadows
 
♦  Matt was very knowledgeable, we loved working with him and Arbor Homes, this is our second home we built with Arbor Homes!
- John G., Briarstone


 


AVID RATINGS FAQs

When will I be asked to give my feedback?
You will be given the opportunity to complete three surveys. You will receive the first one while your home is being built, requesting feedback about the sales and design processes. You will receive second survey 30-days after moving into your new home, requesting information on your buying experience and home features. Your final survey will arrive approximately 13-months post closing, inquiring about your overall experience and home features.

What’s in it for me?
Your candid feedback about Arbor Homes will impact their processes and practices. In addition, by submitting your feedback you will automatically become eligible to win up to $500 in cash.

Who will see my completed survey results?
Avid Ratings will provide your results to Arbor Homes.

Will my personal information be sold or given to telemarketers?
Absolutely not! The contact information provided by Arbor Homes is used for surveying and reporting purposes only.