Kentucky Customer Care

We're here to help you Kentucky!

Please note our hours for repairs are 8:00 AM to 3:00 PM Monday through Friday.

Our Kentucky Customer Care team supports your new home with strong warranties and the right information to help you get the most out of your new home. For non-emergency requests or questions please complete the warranty service request form below.

In case of an after hours emergency (plumbing, gas, electrical, heating or HVAC, etc.) please reference the list of service providers located on your electrical panel and call the appropriate contractor as soon as possible.  If that list cannot be located, and/or you have an urgent need to speak with us, please feel free to call us at (502) 377-1172.

    Kentucky Warranty Coverage

    Please review Kentucky's Warranty Coverage before submitting your request below.

    All appliances purchased with your home have a one-year warranty with the manufacturer, GE. Please call GE directly at 1-800-432-2737.

    Storm Damage

    Storm damage is not covered under your Arbor warranty. Please contact your insurance company.

    Landscape Coverage
    • Trees and shrubs are covered for a period of 90 days after closing or date of installation.
    • Sod and hydroseed are not covered.

    Concrete driveways, sidewalks, stoops and patios will crack. Your warranty covers cracks greater than a quarter of an inch.


    Caulking will crack due to normal expansion and contraction. This is considered homeowner maintenance and is not covered under your warranty.


    The one-time drywall touchup should be requested at about 11 months from closing and does not include paint touch-ups.

    1 Year Coverage

    Materials & Workmanship

    Please note: damage caused by homeowner is not covered.

    2 Year Coverage

    Installation of all Mechanical Systems

    • Plumbing
    • Heating & Air Conditioning
    • Electrical Systems
    10 Year Warranty

    Coverage Against Structural Defects, including:

    • Footings
    • Beams
    • Trusses
    • Bearing Walls
    • Structural Fasteners

    Kentucky Warranty Service

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