Ohio Customer Care

We're here to help

Please note our hours for repairs are 8:00 AM to 3:00 PM Monday through Friday.

Your Arbor team doesn’t disappear after construction wraps up. Our Ohio Customer Care team supports your new home with strong warranties and the right information to help you get the most out of your new home.

If your request is an emergency (broken pipe causing flood, gas line leak, etc)

  • Cincinnati/Dayton: 1-855-852-2118
  • Columbus: 1-800-436-9772

For Cincinnati/Dayton non-emergency requests please fill out the warranty form below or call 513-667-1200.

For Columbus Ohio non-emergency requests please fill out the warranty form below or call  614-896-3190.

    Ohio Warranty Coverage

    Please review Arbor's Warranty Coverage before submitting your request below.

    All appliances purchased with your home have a one-year warranty with the manufacturer, Frigidaire. Please call Frigidaire directly at 855-224-4987.

    Storm Damage

    Storm damage is not covered under your Arbor/Silverthorne warranty. Please contact your insurance company.

    Landscape Coverage
    • Trees and shrubs are covered for a period of 90 days after closing or date of installation.
    • Sod and hydroseed are not covered (see page 32 of your Homeowner’s Guide for help with landscape care).

    Concrete driveways, sidewalks, stoops and patios will crack. Your warranty covers cracks greater than a quarter of an inch.


    Caulking will crack due to normal expansion and contraction. This is considered homeowner maintenance and is not covered under your warranty.


    The one-time drywall touchup should be requested at about 11 months from closing and does not include paint touch-ups.

    1 Year Coverage

    Materials & Workmanship

    Please note: damage caused by homeowner is not covered.

    2 Year Coverage

    Installation of all Mechanical Systems

    • Plumbing
    • Heating & Air Conditioning
    • Electrical Systems
    10 Year Warranty

    Coverage Against Structural Defects, including:

    • Footings
    • Beams
    • Trusses
    • Bearing Walls
    • Structural Fasteners


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